Accessibility

How accessible this website is

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours and contrast levels
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website aren’t fully accessible:

  • you can’t modify the line height or spacing of text on our homepage, search page and navigation page
  • most older PDF documents aren’t fully accessible to screen reader software
  • some embedded videos and live video streams don’t have captions

How we tested this website

This website was last tested 5 February 2021. The test was carried out in-house.

We used sample pages that included all the different types of functionality on the website.

We tested our main website platform:

https://find-support-services.hackney.gov.uk/

Read the full accessibility test report.

Technical information about this website’s accessibility

We are committed to making our website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The following issues are rated as high in terms of the severity of impact:

  • 3 images missing alternative text
  • 8 very low contrast errors
  • 2 orphaned from label alerts
  • 1 X Missing first level heading
  • 1 X Redundant link
  • 1 X Noscript element

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: website@hackney.gov.uk.

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact: website@hackney.gov.uk.

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).